Returns & Exchanges
Due to the perishable nature of our plant-based concentrates, we cannot accept returns on food items; however, your satisfaction is our priority and we are happy to resolve any issues with your order. If your products arrive damaged or do not meet our quality standards, please contact us within 14 days of delivery for a replacement or store credit.
Contact Our Team
Send an email to our support team with your order number and a brief explanation of the issue you encountered with your Mylk Made products.
Provide Documentation
Include clear photographs of the product, packaging, and the batch number found on the base of the jar if the item arrived damaged or defective.
Review Process
Our quality control team will review your request within 2-3 business days to determine the best resolution based on our freshness guarantee.
Resolution Delivery
Once approved, we will immediately process your replacement order or issue a digital store credit to your account for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing